In the templates section, you can now create snippets. Snippets are short templates that you can insert into manual emails or email templates. They're extremely useful for saving explanations to FAQs and explanations of your product to use later and creating them is simple:
Click on "Templates" from the sidebar and click 'New Template/Snippet'.
2. Provide a name for your snippet and add the block of text that you like.
You can insert multiple snippets in manual emails and email templates.